Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Are your glow products safe for children?
Yes. We curate our items carefully to ensure they are age-appropriate. Please always supervise young children, especially with small parts such as stones or light tools. Refer to our Glow Safety & Use Guidelines for more information.

2. How do I use the UV flashlight?
Simply shine the UV flashlight on any of our reactive items like shirts, crystals, or blankets. The light activates the glow effect and resets the glow for continued fun.

3. Do the glow items need to be charged?
No batteries are required for the glow itself. The glow is activated by UV light exposure. Some items, like flashlights, may require batteries or USB charging (refer to product details).

4. Where do your products ship from?
Products are fulfilled by trusted third-party vendors, including Amazon. Shipping times vary, but most items arrive within a few days domestically.

5. What is your return policy?
Returns are handled directly through the fulfillment partner (e.g., Amazon). Please see our Shipping & Returns page for more details.

6. Can I gift your products?
Absolutely! Many of our items arrive in gift-ready packaging and are perfect for birthdays, celebrations, or quiet, magical moments.

7. Do you offer bulk or classroom orders?
Not yet, but we’re exploring this! Reach out via our Contact page with your needs, and we’ll see how we can support you.

Still have questions?
Visit our Contact page or email us directly. We’re here to help!