Refund policy

Return & Refund Policy – JADE Glow Emporium

Overview
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. JADE Glow Emporium is a product line under JADE Creations, LLC.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at: thejukeboxdown@gmail.com.  If your return is approved, we’ll provide the return address, a prepaid shipping label, and clear instructions. Returns cannot be processed without prior authorization.

Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We do not accept returns on sale items or gift cards.

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order separately.

European Union 14-Day Cooling-Off Period
If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in the same condition as received—unworn, unused, with tags, and in original packaging—with proof of purchase.

Refunds
Once we’ve received and inspected your return, we’ll notify you about the status of your refund. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at thejukeboxdown@gmail.com.